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Vision and Mission

  

Vision

To serve as the preferred 24/7 gateway to community services and support with a commitment to excellence.

 

Mission

To provide assessment, emotional support, crisis assistance, education, training, and referrals with accurate, up-to-date resource information.

  

Core Values and Principles

These are the core values and principles that guide 2-1-1 Big Bend in providing the highest quality of service:

  • Resource information about community services is accurate and comprehensive
  • Interactions with those we serve are confidential
  • People may access our services anonymously
  • Services are provided in a nonjudgmental, unbiased manner with respect to cultural differences
  • Services are available and accessible to persons with sensory impairments or language barriers
  • Services will respect and acquiesce to each person's right to self-determination
  • Services will promote and facilitate each person's self-reliance
  • Necessary assistance is provided in life-threatening or other crises
  • Staff is well trained and competent to perform their duties based on nationally recognized professional standards
  • Collaboration is essential within the context of our mission and is fundamental to achieving our goals in the community, state and nation

Last Updated on Thursday, August 14 2014

 

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What If You Called a Crisis Hotline, but got a busy signal?

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Now you can search the same referral directories that 2-1-1 Big Bend hotline counselors use when assisting callers.