Vision and Mission

Vision and Mission

Vision

To serve as the preferred 24/7 gateway to community services and support with a commitment to excellence.

Mission

To provide assessment, emotional support, crisis assistance, education, training, and referrals with accurate, up-to-date resource information.

Core Values and Principles

These are the core values and principles that guide 2-1-1 Big Bend in providing the highest quality of service:

Resource information about community services is accurate and comprehensive
Interactions with those we serve are confidential
People may access our services anonymously
Services are provided in a nonjudgmental, unbiased manner with respect to cultural differences
Services are available and accessible to persons with sensory impairments or language barriers
Services will respect and acquiesce to each person's right to self-determination
Services will promote and facilitate each person's self-reliance
Necessary assistance is provided in life-threatening or other crises
Staff is well trained and competent to perform their duties based on nationally recognized professional standards
Collaboration is essential within the context of our mission and is fundamental to achieving our goals in the community, state and nation

Last Updated on Thursday, August 25 2011