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  • “In my time volunteering with 2-1-1, I gained immeasurable skills and experiences that have furthered me, both personally and academically. I loved being able to help people one-on-one – it’s very rewarding to hear someone tell you “thanks” for providing a listening ear. 2-1-1 provides a truly unique opportunity for anyone who wants to pursue counseling or social work.”
    -    Rachel K, Former Volunteer Hotline Crisis Counselor

  • “2-1-1 Big Bend offered a wonderfully eye opening experience. It’s great to know there are resources available for the community and it was satisfying for me to be able to provide referrals to such services.”
    -    Joi R, Former Volunteer Hotline Crisis Counselor

  • “Someone visited my high school and talked about 2-1-1 and I started volunteering with the agency as a teen ambassador. I am incredibly grateful for my training and experiences with 2-1-1 Big Bend; my time on the hotlines taught me more than any of the classes in my undergraduate program of study. I have grown as an individual and student from the people I have talked to on the hotlines and I hope to volunteer again with them in the future. The entire experience really changed my life.”
    -    Allison H, Former Volunteer Hotline Crisis Counselor

  • “Volunteering as a hotline counselor with 2-1-1 Big Bend was arguably the best decision that I made during my undergraduate career. As a psychology student and an aspiring clinical psychologist, I had been yearning for the hands-on experience that I felt my curriculum lacked.  This agency provided me with the opportunity to cultivate my basic counseling and communication skills, and it allowed me to figure out what kind of therapist I wanted to be for my clients in the future.  The hands-on experience has given me so much confidence, and the people you will be volunteering with are beyond amazing.  I cannot stress enough what a safe and supportive learning environment these people create for their volunteers and the relationships I have made during my time with 2-1-1 will continue long beyond my time ends with this agency.  I urge you to take advantage of this opportunity, and in return, you will improve your communication skills, receive invaluable counseling experience that prepares you for graduate school and other opportunities, and forge relationships and connections that will support you for a lifetime!”
    -    Katie W, Former Volunteer Hotline Crisis Counselor

  • “2-1-1 Big Bend provides great training for volunteers. I enjoyed volunteering and getting to know the staff and other volunteers. The staff and supervisors were available and eager to help. Even through difficult calls, I was always able to debrief with someone afterwards, which I found to be very helpful!”
    -    Ana M, Former Volunteer Hotline Crisis Counselor

  • “Words cannot describe how thankful I am to have had the opportunity to volunteer with 2-1-1. 2-1-1 takes already compassionate individuals and turns them into active listeners, participants, and strong supporters for the community. The training available to each person here is beyond phenomenal and knowing that we are here helping so many individuals on a daily basis is an added benefit. As well, the experience I have gained while working with other counselors here has made me certain that pursuing a career in mental health is the perfect path for me and I know that I will carry these skills with me where ever my career or life takes me. I cannot say enough how amazing 2-1-1 is and how talented, caring, and awesome the counselors and staff are that make 2-1-1 possible to exist. “
    -    Christine S, Former Volunteer Hotline Crisis Counselor

  • “This has been a once in a lifetime opportunity and I will never forget my time spent at 2-1-1 Big Bend changing and influencing callers’ lives. I am so grateful I got to be a volunteer with such a dynamic and engaging organization.”
    -    Sara F, Former Volunteer Hotline Crisis Counselor

Last Updated on Thursday, October 16 2014




What If You Called a Crisis Hotline, but got a busy signal?

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Now you can search the same referral directories that 2-1-1 Big Bend hotline counselors use when assisting callers.